SERVICES
Chrona virtual assistants support the full operational lifecycle of Airbnb and serviced accommodation businesses.
Chrona virtual assistants support the full operational lifecycle of Airbnb and serviced accommodation businesses.
Services Includes:
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Guest communication and issue resolution
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OTA management and optimisation
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Cleaner and maintenance coordination
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KPI tracking and reporting
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Landlord communication and relationship management
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SOP execution and optimisation
Packages We Offer
BRONZE
$6
/Hour
Junior VA with 0 to 6 months experience.
Best For:
1 to 3 unit operators
Includes:
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Template based guest communication
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Calendar updates
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OTA uploads
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Issue logging and admin tasks
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CRM updates depending on tech stack
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Cleaner schedule checks
Outcome:
​Stay responsive without handling admin yourself.
SILVER
$9
/Hour
VA with 6 to 18 months Serviced Accommodation experience.
Best For:
3 to 10 unit operators
Includes:
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Confident guest communication with judgement
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Airbnb, Booking.com, VRBO management
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Refunds and claims processing
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Supplier coordination
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Check in and check out workflows
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KPI reporting
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Standard maintenance coordination
Outcome:
​Stay responsive without handling admin yourself.
GOLD
$12
/Hour
Senior VA with strong UK Airbnb operational experience.
Best For:
10 to 30 unit operators
Guest and Operations
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Guest escalations and dispute handling
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Revenue monitoring
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Cleaner and maintenance management
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SOP optimisation
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Delegating tasks to junior VAs
Landlord Communication Included
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Property issue updates
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Monthly summaries and statements
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Maintenance approval coordination
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Damage and urgent repair reporting
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Onboarding new landlord units
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Rent to rent compliance support
Outcome:
Professional operations with confident landlord communication.
PLATINUM
$18
/Hour
Top tier operations leader with deep Airbnb experience.
Best For:
30 to 100 plus unit operators and investors
Leadership and Operations
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Escalation level guest management
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OTA optimisation
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Weekly KPI and performance reporting
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Overseeing multiple VAs
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SOP creation and optimisation
Advanced Landlord Communication
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Full landlord relationship management
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Rent negotiations and renewals
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Monthly performance reporting
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Inspection and compliance coordination
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Handling landlord complaints and disputes
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Acting as the main landlord contact
Outcome:
​Stay responsive without handling admin yourself.
Strategic Support
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Revenue optimisation suggestions
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Business workflow improvements
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Systems building and light automation
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Operational bottleneck troubleshooting
