Frequently Asked Questions

Yes. All Chrona VAs are trained specifically on Airbnb, Booking.com, and VRBO workflows used by UK operators.

Yes. You are assigned a dedicated VA based on your chosen package.

No. Your VA is already trained in serviced accommodation operations. You simply share your systems and preferences.

If there is a genuine mismatch, we will replace your VA and ensure continuity.

Yes. Most clients start at Bronze or Silver and upgrade as they scale.

Yes. Included in Gold and Platinum packages.

Yes. Working hours align with UK guest and operational needs.

Commitments are flexible and discussed during onboarding.

We follow strict confidentiality procedures using secure systems.

Typically within a few working days after onboarding.